Policy

At KPI:Health, we strive to provide exceptional clinical insourcing services to our clients, ensuring the highest standards of care and professionalism. However, we understand that there may be occasions where you feel dissatisfied with our services. We take all complaints seriously and are committed to resolving them promptly and fairly.

How to make a complaint

If you have a complaint about any aspect of our services, we encourage you to get in touch with us as soon as possible. You can make a complaint by:

  1. Submitting a complaint form: You can fill out our online complaint form available at the bottom of this page. Please provide as much detail as possible to help us understand the nature of your complaint.

  2. Sending an email: You can also email your complaint to info@kpi-health.co.uk. Our dedicated complaints team will acknowledge receipt of your complaint and begin investigating the matter promptly.

  3. Calling us: If you prefer to speak to someone directly, you can call our dedicated complaints hotline on +44 1908 915511. Our team will be available to assist you during office hours.

What happens next

Once we receive your complaint, we will acknowledge it within 2 working days. We will then investigate the matter thoroughly and aim to provide a full response within 10 working days.

During the investigation process, we may need to gather additional information or liaise with relevant parties to fully understand the nature of your concerns. Rest assured, we will keep you informed of the progress and any developments regarding your complaint.

Escalation process

If you feel that your complaint has not been adequately resolved or you are not satisfied with the outcome, you have the right to escalate the matter. You can do so by contacting our complaints escalation manager at gary.sheridan@kpi-health.co.uk.

Feedback and continuous improvement

At KPI:Health, we view complaints as an opportunity to learn and improve our services. Your feedback is invaluable to us, and we are committed to using it to enhance the quality of care we provide.

We thank you for taking the time to share your concerns with us and assure you that we will do everything in our power to address them promptly and effectively.

If you have any questions or require further assistance regarding our complaints policy, please do not hesitate to contact us.

Complaints Form

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